NEW CUSTOMERS: By submitting an order, you are certifying that you are ordering for a legitimate business and are recognized at the federal and state levels to make tax-exempt purchases for resale. We reserve the right to request a tax ID and to reject any application that we feel is not bonafide. By signing up for a wholesale account, you agree to follow the Dragonfly terms and conditions outlined below.
OPENING ORDER: Opening orders for all new accounts is $750. Re-order minimums are $250. Orders must be placed in case pack quantities of six.
MAP: No account will be shipped without agreeing to our Terms & Conditions with MAP policy. The Minimum Advertised Price for any product shall be no less than the current Manufacturer's Suggested Retail Price (MSRP) as published on the Dragonfly Fragrances website. This Minimum Advertised Price is established by Dragonfly Fragrances and may be adjusted at such time and in such amounts as it may determine at its sole discretion.
THIRD PARTY RESTRICTIONS: Dragonfly Fragrances products can not be listed and sold on any third-party website, such as Amazon, eBay, Etsy, Overstock, etc. Selling Dragonfly Fragrances products on your own website associated directly with your store(s) is permissible so long as the MAP policy is adhered to. We reserve the right to revoke wholesale partnerships for all unauthorized reselling or pricing below MSRP.
PAYMENT TERMS: All domestic orders are shipped under prepaid conditions. An invoice will be sent prior to shipping. We accept Visa, Mastercard and American Express. All credit approval is at the discretion of Dragonfly Fragrances. First time orders will require 50% payment upfront.
BACKORDERS: A shipping email with tracking information will be sent when backorders are shipped.
SALES TAX: All retailers must provide a state sales tax number or copy of the resale certificate.
SHIPPING: Orders will ship from our North Dallas warehouse via UPS. Since Dragonfly Fragrances products are custom handcrafted in small batches, please allow a two (2) to three (3) week turnaround from the time of the order. During peak seasons, market months and holiday times, lead times may be longer so please contact us for special accommodations should a faster turnaround time be needed. Tracking information will be provided. Need something faster? Just send us a note and we will accommodate.
DAMAGED ITEMS: We take great pride in packing your order with care. In the case that any items arrive damaged, please let us know within 48 hours of receipt. Freight damages are the responsibility of the carrier. Damages from shipping must be reported within 48 hours of the shipment’s receipt, and requires a photograph of the damaged packaging and goods along with a full description emailed to firstname.lastname@example.org. Keep all packaging materials and do not use the product(s) until the shipping issue has been documented with the carrier. Dragonfly Fragrances will file a carrier claim on your behalf. Dragonfly Fragrances will replace the damaged goods or issue a credit on a future order only.
RETURNS: No returns for any unsold merchandise.
EXCLUSIVITY: Zip code exclusivity is available to qualified retailers. Dragonfly Fragrances cannot guarantee all territory protection, but we will research proximity to existing customers per each new inquiry received. To maintain rights, qualified retailers must maintain at least $500 in orders per month or $1,500 per quarter.