We stand behind our products and are proud to offer a 100% satisfaction guarantee on any defective or damaged merchandise.
Please inspect your order carefully. We will replace broken items when possible, or offer a replacement on items damaged during shipping. If for any reason you are unsatisfied, we will exchange or refund the purchase.
Photos of damaged items will be required.
Dragonfly Fragrances will exchange or provide a merchandise credit for unopened, unused merchandise or damaged or defective merchandise within 15 days of purchase.
Contact our customer service department at #844-377-3643. Customer service is available Monday through Friday from 9:00 AM to 6:00 PM CST or email us at firstname.lastname@example.org.
Return the product along with the original packing slip or receipt and a note with instructions on your preference for exchange or merchandise credit to the below address:
1200 Commerce Drive, Suite 113
Plano, TX 75093
When sending your return, we suggest shipping with an insured carrier (UPS / FEDEX) or with a delivery confirmation request when using the United States Postal Service. Dragonfly Fragrances cannot issue an exchange or merchandise credit without confirmation of a delivery to our returns department.
Return the product in the packaging it was received in, along with the original packing slip.
Please allow 10–14 business days upon receipt to process the transaction.
All sales are final on Limited Edition, sale items and discontinued products.