Please allow 3-4 days for pouring your candles. Orders received on weekends and holidays will begin processing on the next business day. During busy seasons and holidays, it can take longer to produce orders.
When your order ships, we will notify you via email. Included in your email will be a tracking number for your shipment. We encourage you to track your package online. Most shipping providers can provide an estimated delivery date. You can also add your mobile number to receive text alerts.
All orders are shipped from our candle studio in Dallas, TX. Our central location allows most packages to be delivered within the U.S. in about 3 days. We do not currently ship to Canada.
ORDER SUB-TOTAL SHIPPING FEE
$0 - 24.99 $ 6.00
$25.00 - 49.99 $ 8.00
$50.00 - 74.99 $10.00
$75.00 - 99.00 $12.00
Free shipping on orders of $100 or more.
Offer applies to standard ground shipping in the U.S. lower 48 states and is available online only at www.dragonflyfragrances.com. Product subtotal must be $100. Shipping discount will be automatically applied to your qualifying order. Not valid on previous purchases.
You will be able to see the shipping charge on your check out page and it covers ground shipping. We won't surprise you with any handling charges or hidden fees. If you require expedited shipping, please contact us.
If our candles are being shipped in warm weather, please either try to be home when your package is delivered or have it shipped to an office. Candles can melt in hot temperatures, therefore we don't want your order sitting outside for any extended period of time. During the hot summer months, we only ship orders Monday - Wednesday. We don't want your beautiful candles sitting in a hot warehouse and melting! Summer Months - Additional Fee - During the months of June - September, there is an additional cold pack fee of $5.00 (per box) added to each order. We use cool shield bubble wrap and insulated ice packs to help ensure that your candles arrive safely.
FREE PICK UP
Are you local to the Dallas/Fort Worth area? If so, free local pick up at our candle storefront is available to you. And as always, we offer free delivery to our retailers in the Dallas Metroplex.
We take the utmost care in packaging your order. However, breakage can happen. Please report breakage as soon as it is discovered to email@example.com. Pictures of broken items will be required.
Dragonfly Fragrances does not ship packages on days that are US national holidays.
CHANGE OF ADDRESS OR ADDRESS CORRECTIONS
Please provide us with an accurate and complete shipping address. This information needs to include:
Name, Company Name (if applicable), Street Number and Street Name, Floor, Suite, or Apartment Number (if applicable), City, State, Postal Code and Telephone Number.
**We encourage you to verify the address with your recipient before you place your order as we are not responsible for packages not delivered due to an incorrect or incomplete address provided.
NEXT DAY AIR
Need your candles expedited? Please call us at 844-377-3643.
We do not ship outside of the U.S. at this time.