What is the best way to contact Dragonfly?
Contact us through our live chat feature on the website. You can chat with us live or if we have stepped away, you can leave us a message. We try to make ourselves available to our customers so you might just find us available to chat in the evenings and on weekends! Please email us with any questions or concerns. Our office hours are Monday through Friday 9am to 5pm CST. We will make every effort to respond as soon as possible. We are usually at our computers so you should expect a pretty quick response with the exception of holidays and other peak shopping times. Our email is firstname.lastname@example.org. Feel free to give us a call at #844-377-3643, Toll Free.
What are my Payment Options?
We accept American Express, Discover, MasterCard, Visa, Apple Pay and PayPal.
Do I have to pay sales tax?
For all shipments with a final destination in Texas, we are required to charge sales tax (8.25%). Sales tax will be collected during the checkout process.
How long will it take to receive my item?
Our candles are hand poured so the average turnaround is 3-4 business days plus ship time. Some items may take longer depending on the quantity ordered. These times do not include holidays, rush seasons or acts of God beyond our control. Please plan accordingly prior to placing your order. We are always happy to answer any questions regarding shipping and will do our best to accommodate rush orders or requested dates.
I'm sending an item as a gift, do you include an invoice or a receipt in the box that shows how much I paid?
No, we never send any information regarding the cost of the item. Just a plain packing slip.
After your order is paid for, you will automatically be sent an "Order Confirmation" email to the email address you entered during checkout. This email is your receipt - so don't delete it! We encourage you to review the order and advise us of any errors so that we can quickly make any necessary changes.
Can I track my order?
We will email tracking information as soon as it becomes available. You can also add your mobile number to be contacted via text. A great way to know when your package has arrived to your front door!
Dragonfly Fragrances is not responsible for packages that are shipped to an incorrect address due to customer error. Please include apartment/suite numbers as they are often missed. A $20 return item fee will be charged for returned packages. Again, please refer to your order confirmation carefully to ensure all information is correct.
Where is your store located?
Dragonfly Fragrances is based in North Dallas, Plano, TX. We have a small store front with our warehouse in the back.
Where are your products made and where do they ship from?
All of our products are hand made in and shipped from Dallas, TX.
What type of wax is used in Dragonfly candles?
Dragonfly Fragrances uses a custom blend of the finest quality, soy wax for a creamy finish along with a fully-refined paraffin and vegetable wax for an amazing hot throw. With our proprietary mix, our wax can hold a higher concentration of fragrance oil.
What type of wick is used?
We use 100% flat-braided, pure ring-spun cotton wicks with a rigid structure. Our cotton wicks maintain a slight curl when burning. which provides a 'self-trimming' effect, creating a very stable and consistent flame. Our wicks are lead and zinc free. Burning cotton wicks can reduce carcinogens in the environment, reduce soot, and decrease the amount of harmful substances released during the burning of a candle. Cotton wicks also improve the fragrance delivery and burn time.
What type of fragrance oil do you use?
Our oils are a combination of natural essentials and cosmetic grade fine fragrances, classified as clean scents which are free from carcinogens, reproductive toxins, and other potentially hazardous chemicals often found in fragrance. All of our scents are cruelty-free and 100% free of phthalates, artificial colorants, parabens, harmful additives, and sulfates.